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Academy News

19/12/2024

ACI – DEVELOPING CUSTOMER CULTURE TRAINING SUCCESSFULLY COMPLETED!

The Developing Customer Culture training was successfully conducted at our airport between December 9-14, with participants joining us from France, Vietnam, Romania, Malaysia, and South Africa.

The program covered key topics such as the role of leadership in building a customer service culture, employee training, effective communication methods, complaint management, and performance measurement techniques.

Aimed at instilling a culture of excellence in customer service among airport employees, this training serves as a vital tool for enhancing airport competitiveness and aligning with global standards.

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IN THE FOOTSTEPS OF LEARNING: iGA ACADEMY
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egitim@igairport.aero
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