F.A.Q.
How do I enter the system?
When you enter the login screen;
- Type your company registration number in the "User code" part
- In the “Password” part, type your login password that you have previously determined.
Afterwards, click on the "I am not a robot" button and perform a security verification.
Forgot/Lost my password, what do I do to get it back?
You can renew your password by clicking the "Forgot password" button on the opening screen. You can also contact us via the AOCC Employee Support Line on 0212 891 91 91 if that fails to work.
I am having a technical difficulty and can’t access the videos. What do I do?
You can contact us via the AOCC Employee Support Line on 0212 891 91 91.
In what way is your education plot produced and how does it get approved?
All our courses are evaluated by academic institutions who are experts in their fields. Our courses are designed according to the regulations of the General Directorate of Civil Aviation and the Ministry of National Education.
Can we take the courses at any given time?
The legal, compulsory and technical trainings must be completed at specified dates and times determined by the responsible institutions and organizations.
However, you can access our personal development training courses through our system at any given time.
Can I watch, pause or continue watching the videos later?
You must complete the legal, compulsory and technical trainings and courses at specified dates and times that are notified to you. You can freely participate (pause or continue watching later) in all the other courses at any time.
Can I download the educational videos?
The content of our courses is protected in accordance with Law no. 5846 on Ideas and Works of Art and its annexes. Therefore, in accordance with the relevant articles, it is prohibited by law to download educational videos and contents, to record the content and/or to share them in any medium.
Can I participate in more than one course in one sitting?
It is entirely possible to participate in multiple trainings at the same time.
After I conclude a specific course will I be able to have access to the same course?
As long as your account is active, you will have access to all courses, including those you have already completed.
How can I obtain a new copy of my participation certificate?
Provided that you have an existing certificate in the system but unable to reach it electronically, you can send a request via the AOCC employee support line on 0212 891 91 91.
Is there a certificate of participation, if there is where can I get it?
After completing your courses, digital participation documents will be assigned to you by the system. You can download your completion documents through your training platform.
If you encounter any issues, feel free to send us questions and requests via the AOCC Employee Support Line on 0212 891 91 91.
